Frequently Asked Questions
Helpful Answers from Your Veterinary Team in Soldotna, AK
At Twin Cities Veterinary Clinic, we know pet owners often have questions about appointments, emergencies, services, forms, and what to expect when visiting our clinic. Our team is here to make your experience as smooth and informed as possible.
Below are answers to common questions from pet owners in Soldotna, AK, and across the Kenai Peninsula.
How do I schedule an appointment?
You can request an appointment by calling our clinic, submitting an online appointment request, emailing our team, or using the PetDesk app. Once we receive your request, our team will follow up to confirm availability.
If your pet is sick, injured, or needs urgent care, please call us directly at (907) 262-4581.
Do you accept new clients?
Yes, Twin Cities Veterinary Clinic welcomes new clients. If this is your first visit, please complete our New Client Form before your appointment so our team can prepare for your pet’s care.
What types of pets do you treat?
We provide veterinary care for dogs, cats, and many exotic pets, including birds, reptiles, amphibians, aquatic animals, and small mammals. If you have questions about whether we can care for your pet’s species, please contact our team.
Do you offer emergency veterinary care?
Yes. We offer 24/7 on-call emergency veterinary care through an after-hours triage system. If the triage team determines your pet needs to be seen, they will connect you with the on-call veterinarian.
If your pet is experiencing an emergency, please call us right away.
What should I do if my pet has an emergency after hours?
Call Twin Cities Veterinary Clinic at (907) 262-4581. Our after-hours system will help guide you through the next steps and determine whether your pet needs urgent veterinary care.
Where is Twin Cities Veterinary Clinic located?
Twin Cities Veterinary Clinic is located at:
47303 Healing Court
Soldotna, AK 99669
We proudly serve pet owners in Soldotna, Kenai, Sterling, Kasilof, Nikiski, and surrounding areas across the Kenai Peninsula.
Do you offer pet cremation services?
Yes. Twin Cities Veterinary Clinic offers compassionate pet cremation services, including private and communal cremation options. We also offer memorial keepsakes such as paw prints, ink prints, fur clippings, and beautifully packaged ashes.
Do you provide euthanasia services?
Yes. We offer compassionate pet euthanasia services in a private, peaceful setting. Our team is here to support you with dignity, empathy, and respect during this difficult time.
Can you help with pet travel documents?
Yes. We provide pet travel services, including health certificates, Certificates of Veterinary Inspection, vaccinations, microchips, rabies titer testing, and travel documentation for domestic, international, and Hawaii travel.
Because requirements vary by destination, we recommend contacting us as early as possible before your travel date.
Do you offer low-cost spay and neuter services?
Yes. Twin Cities Veterinary Clinic offers a Low-Cost Spay and Neuter Program for qualifying pet owners. Applicants may need to provide proof of income or other documentation as part of the application process.
What forms should I complete before my visit?
Depending on your pet’s needs, you may be asked to complete one or more online forms before your appointment. Common forms include the New Client Form, Prescription Refill Request, Pet Travel Form, End-of-Life Authorization, and species-specific history forms for exotic pets.
Do you offer prescription refills?
Yes. You can request prescription refills online. Please submit refill requests in advance so our team has time to review your pet’s medical record and approve the refill when appropriate.
Some medications may require a current exam or updated lab work.
What payment options do you accept?
Twin Cities Veterinary Clinic accepts common payment methods, including cash, debit cards, and major credit cards. Payment is due at the time services are provided unless other arrangements have been made in advance.
Please contact our team with any payment-related questions before your visit.
Do you have an online pharmacy?
Yes. Our online pharmacy allows clients to conveniently order approved pet medications and products. If you have questions about your pet’s prescription or whether an item is appropriate, please contact our team.
Why choose Twin Cities Veterinary Clinic?
From preventative medicine, emergency care, surgery, dentistry, and diagnostics to exotic pet care, pet travel, euthanasia, and cremation, we support pets through every stage of life. Our on-site pet crematory also allows us to provide compassionate beginning-to-end-of-life services, all under one roof.
Have More Questions?
If you don’t see your question listed here, our team is happy to help. Contact Twin Cities Veterinary Clinic in Soldotna, AK today, and we’ll help you get the information you need.