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Who else is authorized to make decisions about your pet's health care? *

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How did you find out about our hospital? If you were referred by someone, who should we thank? *

Pet's Name *

Species (dog, cat, etc.) *

Breed *

Age/Date of Birth *

Sex *

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Female
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Does your pet have a microchip identification? *

Yes
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What is the microchip number?

Do you have a second pet? *

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Pet's Name *

Species (dog, cat, etc.) *

Breed *

Age/Date of Birth *

Sex *

Male
Neutered Male
Female
Spayed Female

Does your pet have a microchip identification? *

Yes
No

What is the microchip number?

Do you have a third pet? *

Yes
No

Pet's Name *

Species (dog, cat, etc.) *

Breed *

Age/Date of Birth *

Sex *

Male
Neutered Male
Female
Spayed Female

Does your pet have a microchip identification? *

Yes
No

What is the microchip number?

Do you have a fourth pet? *

Yes
No

Pet's Name *

Species (dog, cat, etc.) *

Breed *

Age/Date of Birth *

Sex *

Male
Neutered Male
Female
Spayed Female

Does your pet have a microchip identification? *

Yes
No

What is the microchip number?

Do you have a fifth pet? *

Yes
No

Pet's Name *

Species (dog, cat, etc.) *

Breed *

Age/Date of Birth *

Sex *

Male
Neutered Male
Female
Spayed Female

Does your pet have a microchip identification? *

Yes
No

What is the microchip number?

Species invoices have

Payment is due in full at the time services are performed. If your pet is being admitted to the hospital, we cannot begin care until you have confirmed your authorization to proceed by 1) signing the client consent and estimate form and 2) providing an initial deposit equal to 50% of the upper end of the estimate. This confirms that you authorize us to proceed with your pet’s care. We accept cash, debit cards, and major credit cards. We do not extend credit or bill for services. All outstanding invoices will be sent to collections after 45 days unless prior arrangements have been made. *

I have read and accept the financial policy.

Clinic Policies

Twin Cities Veterinary Clinic

Appointment Policies

We require 24 hours' notice for appointment changes. Our schedule is often full, so timely cancellations help us care for sick and injured pets. Missed, late, or last-minute cancellations may be charged a no-show fee. Late arrivals may need to reschedule. Any fees must be paid before future services.

Same-Day / Work-In / Emergency Visits

Same-day, work-in/walk-in, and emergency appointments may include additional fees and longer wait times. We are not a walk-in clinic and operate primarily by appointment.

Check-In & Arrival

New patients and those needing health certificates should check in 15-30 minutes early and provide prior medical records in advance. Dogs must be leashed; cats and small pets should be in carriers. Pets and children under 12 must be supervised at all times.

Sick Policy

If you have respiratory or flu-like symptoms or recent COVID-19 exposure, please notify us before your appointment. We may ask you to wait in your vehicle while we bring your pet inside. Masks are available on request, and staff can mask upon request.

Payment Policy

Payment is due at the time of service. We accept major credit cards, CareCredit, and cash. We do not offer payment plans. Please discuss financial limits with the veterinarian before treatment. More information is available on our Financial Assistance page on our website at twincitiesvet.com.

Prescription Refills

Please allow 24—48 hours for refill processing. You will be notified when medications are ready. Pets must be current on their annual exam for prescription authorization. We do not work directly with online pharmacies, but written prescriptions are available. Medications can be mailed for an additional fee.

Vaccinations

Patients must be up to date on required vaccines. Rabies vaccination is required by Alaska law. If you have concerns, speak with a veterinarian; medical exceptions may be discussed.

Zero-Tolerance Abuse Policy

We reserve the right to refuse service. Harassment, threats, abusive language, aggressive behavior, or actions that disrupt our staff, clients, or patients will not be tolerated. Clients may be asked to leave immediately, and law enforcement may be contacted if necessary.

Privacy Policy

We do not share personal information with third parties. Client and patient information is kept strictly confidential and is only released with the owner's consent.

Policy Agreement *

I agree to the above policies.

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Date *

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